Frequently Asked Questions
What is your return policy?
What warranties do you offer?
Jewellery Warranty – We provide a lifetime warranty on jewelry. This warranty covers any defects in material or workmanship and includes any repair work necessary to bring the jewellery back to original condition. This warranty does not cover any damage to the jewellery due to misuse or neglect.The diamond and mounting must be inspected at least twice a year and not have been worked on by any other jeweller without CTJ’s approval
Warranty does not cover general wear and tear or deterioration of any item. Nor does it cover accidental damage, damage, mistreatment, alteration damage or abuse. Warranty does not cover theft, disappearance or loss (including loss of gem stones). CTJ reserves the right to judge and decide whether the jewellery has been subject to any of the above mentioned exclusions.
Do you offer complimentary jewellery cleaning?
When I leave my jewellery for repair, how will I know I'm getting back the same diamond, or gemstone?
Do you design and create custom jewellery?
Why is my white gold turning yellow?
Please ask about our wholesale price for this service.