FAQs

Q.

What is your return policy?

A.

Ctj offers instore credit only. Modified or altered items cannot be returned or exchanged, nor can custom or special orders. Also, watches that have been worn or altered cannot be returned or exchanged.

Q.

What warranties do you offer?

A.

Diamond Warranty - We provide a lifetime replacement warranty for any diamond under .25 carats. The diamond and mounting must be inspected at least twice a year and not have been worked on by any other jeweller without CTJ's approval.

Jewellery Warranty - We provide a lifetime warranty on jewelry. This warranty covers any defects in material or workmanship and includes any repair work necessary to bring the jewellery back to original condition. This warranty does not cover any damage to the jewellery due to misuse or neglect.

Q.

Do you off complimentary jewellery cleaning?

A.

Yes. Please visit our store located at  37 Upton Street, in Bundall for complimentary ultrasonic jewellery cleaning and inspection.

Q.

When I leave my jewellery for repair, how will I know I'm getting back the same diamond, or gemstone?

A.

For over 18 years CTJ has been earning the trust of our customers through outstanding service and exacting attention to detail, including a stringent protocol for accepting jewellery for repair. During our “take-in” procedure, we will examine your diamond or gemstone under a 10x loop and you’ll be invited to look also, so you can see what’s unique about your jewellery. We’ll then note any special characteristics of your diamond or gemstone right on the repair envelope and give you a copy for reference. Repairs are performed on-site so your jewellery never leaves our store. When you return to pick up your jewellery, we’ll re-examine it under a loop with you and review the notations and characteristics of your diamond or gemstone. Recognising what’s unique about your jewellery, you’ll be assured that this is the same piece you left in our care.

Q.

Why is my white gold turning yellow?

A.

Pure gold in its raw 24K state comes out of the ground yellow. Whitening alloys are added to give white gold its signature colour. (For example, in an 18K ring, 18 parts are gold and 6 parts are alloys.) Over time, white gold can "warm up" and take on a slightly yellow tinge. Periodic coatings of rhodium, a white metal from the platinum family, will revive the original bright white of your white gold jewellery. Remember, if your purchased your white gold jewellery from CTJ Jewellery, we offer a once a year lifetime complimentary rhodium plating service.

Q.

Do you design and create custom jewellery?

A.

Yes. We are custom design specialists. Any of our knowledgeable staff will be able to assist you in the creation of a custom jewellery piece. Simply bring in your ideas, sketches, pictures or other inspiration and we’ll help you realise your dreams of making your custom piece come to life. Whether it’s a custom wax, a 3D CAD (computer aided design) drawing or a hand crafted design, we have the skill and experience to make it perfect.