Policies
Shipping and returns
Insured, tracked and signed for, Australia-wide.
By the CTJ Jewellery team, led by founder Greg Ward · Updated September 2026 · Editorial policy
Key facts
- Dispatch in 1 to 3 business days
- Australia Post Express
- Tracking, insurance and signature
- Collection from the showroom available
- Custom pieces not eligible for refund
- Showroom items: store credit within 14 days
Delivery
Orders are processed Monday to Friday, excluding public holidays. If resizing or other changes are needed before dispatch, we confirm revised timing before proceeding.
Returns
Custom pieces are made specifically for you and are not eligible for refund, exchange or store credit. Change-of-mind purchases are not eligible for a refund. Eligible Showroom Collection items may be returned for store credit within 14 days of delivery, subject to a $150 restocking fee.
- Items must be unworn, in original condition, with proof of purchase, packaging and documentation
- Resized, modified, customised or special-order items are not eligible
- Return shipping and insurance are the customer’s responsibility
- Store credit is valid for 12 months and issued to the original purchaser
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.